Cisco DX80
What is it?
The Cisco DX80 is a 23" LCD touchscreen Android OS unit deployed to all principals. The primary purpose of the Cisco DX80 is to facilitate video conferencing and collaboration between the principals and directors.
Key Functions and Features
- High-quality HD video and audio communications (including screen-sharing, multi-user collaboration, muletc.)
- IP phone services
- Access and toggling between integrated apps (including Google-synced Mail, Calendars and Contacts)
- Extended desktop display for laptops and desktops and source swapping (compatible with Mac and Windows)
- Inclinable screen and adjustable camera
- Customisable desktop environment up to 5 screen views with on-screen keyboard and widgets supported
- USB interfaces to allow for the connection of additional peripheral devices
- Smart screen-locking and security features to ensure privacy of user data
What if it doesn't work?
The DX80 has been administratively configured for use before deployment and should require little setup beyond the initial sign-in.
The user is listing the incorrect number/extension
Contact the Service desk to have incorrect user details corrected.
Audio output volume is very low/there is no sound
Tap the audio icon in the bottom right corner of the screen or use the physical buttons on the right side of the unit to adjust or mute the volume. Volume settings (including ringtones, notifications, screen-lock and touch tones) can also be customised in Settings under Sound.
If a handset or headset is also plugged in, the audio icon in the bottom right corner of the screen will display and allow the user to switch between audio output sources (i.e. directly from the speaker or through the alternate device).
For wireless handsets and headsets, ensure that both the wireless component and dock is switched on, has sufficient charge and is responsive. Check also that the USB connection is securely connected to the DX80 unit.
Persistent 'tap' sound
Ensure no nearby objects are in contact with the screen or side buttons. Check that any connected peripherals are securely connected. Restart the machine.
If you are experiencing other technical issues with a DX80, please create a ServiceNow log for additional support.
Guides: