Trainee Shared drive / Living Documents

CEDP ICT Trainee Guide

The Trainee guide is a very Important living document for all Trainees. This document should contain information about:

• The primary contacts details for Kathy, Jane, Linda and your current TSO

• All primary contact points and people for the school

• Any and all important site specific information (Links to common site, an accurate count of all devices, Details of the servers and the services that they are currently running, information on the work you will be doing with head office, the processes and responsibility of the trainee assigned to the specific site)

• Anything else you deem necessary or important for your site

Network Printers Onsite

The network printers onsite living document should reflect all of the current printers and photo copiers. This includes: 

1. Where they are located

2. The admin password, 

3. Who has access to print to the device

4. Whether it is color or just black and white 

5. The devices IP Address

6. Full Model Name

If any alteration is made to this document a ticket should be logged in the printers section of the requestor portal so that the changes can be reflected in iPrint.

Telephony (VOIP) Customer Data Sheet

The Telephony Customer Data sheet is a living document that displays all of the relevant and important information about the VOIP Phones currently onsite. This sheet will should contain the following information:

• Extension number  

• MAC address 

• Phone location 

• Text to appear on phone

• Email address to be notified if there is a voice mail

• Phone type 

• Access level 

• Additional extensions 

• Phone module installed

If a phones details need to be changed you can find a section in the requestor portal to log a ticket.

If a phone is being moved log a ticket in to get the ports properly configured.

S3 - Fileshare - Groups and Members

The S3 - Fileshare - Groups and Members is the living document that controls who has access to different files in the <AgeID> Fileshare. This is done by organizing all of the staff into groups in the bottom half of the page. once all of the staff members have been organized, you then provide them access to different folders (found in the A column) with read + write access or just read access (staff members can be in more then one group if they require access to many different files).